Support

Last updated: 2026-11-11

Thank you for using Tenth Frame. For questions or problems, please email us at the address below. We reply by email.

Contact

Email us

contact@kyworks.jp (opens your email app)

Frequently asked questions

How do I record a game?

Tap the number of pins you knocked down on each roll, and the app keeps the score. You can also enter just the total for a game.

What is free, and what does the unlock add?

You can record up to 50 games for free. A one-time purchase removes the limit. There is no subscription. After you reach the limit you can still view and edit your games and see your statistics.

How do I restore a purchase?

Open the App’s Settings and tap “Restore Purchases”. Use the same Apple Account you bought with. If the purchase does not come back, email us.

How does iCloud sync work?

There is no account to create. Turn on iCloud for the App, and your records sync between your iPhone and iPad through your own iCloud, and the Apple Watch syncs through the iPhone. Check that you are signed in to the same Apple Account on each device and that iCloud has free space.

How do I delete my data?

Deleting the App removes the records on your device. See the privacy policy for iCloud and the other details.

Reporting a problem

Please include the following in your email. It helps us find the cause faster.

Please do not put your game records or other personal details in the email unless we ask.